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Visible Wireless customers report getting a $5 credit toward their next bill.
Jan 16, 2026, 6:41 PM UTC
Stevie Bonifield is a news writer covering all things consumer tech. Stevie started out at Laptop Mag writing news and reviews on hardware, gaming, and AI.
Customers of Visible Wireless, which is owned by Verizon, may be getting a $5 credit toward their next bill in response to a Verizon cell service outage earlier this week. Verizon customers were offered a $20 credit after the outage.
As spotted by 9to5Google, a message sent to Visible customers explains: “
terday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online.”
The same message was shared by a user on the Visible subreddit on Thursday, although the user mentioned that they didn’t have issues related to the Verizon outage. Some users replied to the post commenting that they also received the $5 credit, but only after reaching out to customer support.
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Jan 16, 2026, 6:41 PM UTC
Stevie Bonifield is a news writer covering all things consumer tech. Stevie started out at Laptop Mag writing news and reviews on hardware, gaming, and AI.
Customers of Visible Wireless, which is owned by Verizon, may be getting a $5 credit toward their next bill in response to a Verizon cell service outage earlier this week. Verizon customers were offered a $20 credit after the outage.
As spotted by 9to5Google, a message sent to Visible customers explains: “
terday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online.”The same message was shared by a user on the Visible subreddit on Thursday, although the user mentioned that they didn’t have issues related to the Verizon outage. Some users replied to the post commenting that they also received the $5 credit, but only after reaching out to customer support.
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