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The old but reliable email app is now "completely unusable," one user reports.
Image: BigTunaOnline / Shutterstock.com
Summary created by Smart Answers AI
In summary:
Microsoft seems to have messed up again with its latest Windows 11 update, which borks the classic Outlook app. Earlier this month, classic Outlook struggled to open encrypted emails.
Now, Neowin reports that several users are saying the latest Windows 11 update (KB5074109) has made classic Outlook completely unusable. According to users in this Microsoft thread, classic Outlook has started to freeze randomly after the update and no longer saves emails.
However, uninstalling the KB5074109 update seems to fix the problems, as confirmed by IT company Suncoast Information Systems in the very same Microsoft support thread.
The problem doesn’t appear to be Outlook itself, but rather the way Windows is currently interacting with cloud data on OneDrive and other sources, such as Dropbox, according to Microsoft.
“For example, in some configurations of Outlook that store PST files on OneDrive, Outlook might become unresponsive and fail to reopen unless its process is terminated in Task Manager, or the system is restarted,” Microsoft says. “In addition, sent emails might not appear in the Sent Items folder, and previously downloaded might be downloaded again.”
If you still use classic Outlook and you’re running into issues after the January update for Windows 11, consider rolling back the Windows update or switching to the new Outlook app. Otherwise, Microsoft is working on a fix.
Additional reporting by Mark Hachman
This article originally appeared on our sister publication PC för Alla and was translated and localized from Swedish.
Author: Kristian Kask, Contributor, PCWorld
Kristian is passionate about gadgets and gaming and mainly writes news for our sister sites, M3 and PC for Alla. He also tests products, mainly game accessories, and translates articles from the Foundry network.
Recent stories by Kristian Kask:
Image: BigTunaOnline / Shutterstock.com
Summary created by Smart Answers AI
In summary:
- PCWorld reports that Windows 11’s latest update KB5074109 is causing classic Outlook to freeze and lose unsaved emails for users.
- The problem stems from Windows’ faulty interaction with cloud storage services like OneDrive and Dropbox, particularly affecting PST files.
- Microsoft acknowledges the issue and users can temporarily resolve it by uninstalling the update or switching to the new Outlook app.
Microsoft seems to have messed up again with its latest Windows 11 update, which borks the classic Outlook app. Earlier this month, classic Outlook struggled to open encrypted emails.
Now, Neowin reports that several users are saying the latest Windows 11 update (KB5074109) has made classic Outlook completely unusable. According to users in this Microsoft thread, classic Outlook has started to freeze randomly after the update and no longer saves emails.
However, uninstalling the KB5074109 update seems to fix the problems, as confirmed by IT company Suncoast Information Systems in the very same Microsoft support thread.
The problem doesn’t appear to be Outlook itself, but rather the way Windows is currently interacting with cloud data on OneDrive and other sources, such as Dropbox, according to Microsoft.
“For example, in some configurations of Outlook that store PST files on OneDrive, Outlook might become unresponsive and fail to reopen unless its process is terminated in Task Manager, or the system is restarted,” Microsoft says. “In addition, sent emails might not appear in the Sent Items folder, and previously downloaded might be downloaded again.”
If you still use classic Outlook and you’re running into issues after the January update for Windows 11, consider rolling back the Windows update or switching to the new Outlook app. Otherwise, Microsoft is working on a fix.
Additional reporting by Mark Hachman
This article originally appeared on our sister publication PC för Alla and was translated and localized from Swedish.
Author: Kristian Kask, Contributor, PCWorld
Kristian is passionate about gadgets and gaming and mainly writes news for our sister sites, M3 and PC for Alla. He also tests products, mainly game accessories, and translates articles from the Foundry network.
Recent stories by Kristian Kask:
