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Starlink's lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from no-reply@starlink.com last night that said, "Your Starlink Account Has Been Reset. All pending orders and deposits have been refunded. You are welcome to visit Starlink.com to place a new order at any time using the same email address."
One Ars reader who got the account-reset email contacted us about the problem, and many others are complaining in Reddit threads. Starlink's account-recovery page that allows users to request password resets with an email address or phone number hasn't been working for them.
"When I try to reset my password via the email option, I get the error 'User not found,'" we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name. When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link. But that didn't work, either. "After I type in a new password, I get the error message 'User disabled,'" Adam told us.
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